Ground Operations Duty Officer (Hiroshima International Airport - HIJ)

Working location:

Quantity: 5

Salary:

Required Document:

Vietjet Job Application (Required)

Coming soon
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Job Description

I. Responsibilities
  • - Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
  • - Conduct ground operations included: cargo & ramp services at the airports.
  • - Participate in building up a standardized system to maximize safety measures for VJ’s flight
  • - Ensure quality of ground service is met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule.
  • - Maintain good relationships with airport authorities to ensure the quality of providing services
II. Accountabilities:
A. Ramp services
  • - Monitor overall ramp & cargo operations for the station.
  • - Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
  • - To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
  • - Supervise and ensure staff must comply with safety regulations during operation on-ramp.
  • - Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP
B. Headset communication task
  • - Connect headset with aircraft, communicate with captain via inter-phone.
  • - Observe and notice abnormalities in aircraft and report timely to the Captain on duty
  • - Establish headset communication with the pilot, when the process is done, a goodbye performance shall be performed.
  • - Ensure the report system is always completed for safety/security-related occurrences and issues.
III. Other tasks
  • - To decide and find a solution in the event of problems with regard to ramp & cargo operations/discrepancies.
  • - Organize to collect customers’ comments about service quality, and cooperate with other concerned units to analyze this information.
  • - Participate in a training course if requested
  • - Maintain a good relationship with a colleague
  • - Responsible for building up a professional working environment, and enhancing teamwork & personal responsibilities.
  • - Comply with the policies, and regulations of the company.
  • - Strictly comply with passenger information protection
  • - Strictly comply with & follow up the policies, and procedures of safety & security as well as the passenger.
  • - Maintaining & preserving the company’s equipment.
  • - Execute other tasks as assigned by the upper-level manager

Job Requirement

  • - Male: 1m68 or above/Female, 1m60 or above good looking appearance
  • - Graduate from College or above; priority for a candidate has aviation experience and ramp services.
  • - English: TOEIC 500 (or equivalent certificate) or college graduation/graduated from English major; Priority for a candidate can speak other languages (Japanese, Korean, Chinese…)
  • - Good health, be able to work under pressure.
  • - Willing to work by shift
  • - Careful, honest, responsible, teamwork.
  • - Good communication, speaking fluently
  • - Gracious attitude when communicating with customers as well as colleagues. Issues-solving skills.
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